Tech Support Downloads

Architects | Specifiers Downloads​

Technical Support | Documents & Downloads

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1838 Telephone Entry System

1838 Access Controller

Below you will find a variety of documents to address installation and troubleshooting questions, software availability, video tutorials, and more.

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Tech Support Downloads

SOFTWARE
Cloud Account Manager Programming
View Programming Details
Registration

Simply log into your Cloud Account Manager through any internet browser using any computer, tablet, or smartphone with an internet connection and you’re ready to start adding residents, making changes to access credentials, view access point activity, and more.
View All Cloud Videos
Cloud FAQs

Remote Account Manager
View Programming Details
Download Software
Registration

RAM software for 1833, 1834, 1835, 1837, 1838. Download the latest version of 6.5.a
This is just the standard Vista-and-up installer, as we’re no longer supporting XP.  It includes the new 6.5 PDF documentation.
You must back up and uninstall your existing version before installing version 6.5.

Remote Account Manager Software — Updating the Software

Caller ID App
View Programming Details
Google Play
App Store

Allows you to create a contact for your DKS Entry System with a meaningful-to-you name, helping you easily identify guest calls from your Entry System.

Relay Control App
View Programming Details
Google Play

Allows you to easily create a meaningful-to-you name for your DoorKing Entry System in your phone contacts for quick identification
of calls.

SOFTWARE MANUALS
Cloud & Desktop Account Manager Programming & Software | Brochure
Download
Creating a Cloud User ID
Download
How to Give Programming Permissions for the Cloud
Download
Internet Connection Options | Brochure
Download
User’s Manual V6.2
Download
User’s Manual V6.3 Rev M
Download
QUICK START GUIDES
900M Tracker QS
900 MHz Wireless Tracker Quickstart

2333-066-11-18-F

Download
1830-186 Plug & Play Quick Start
1830 Series - TCP/IP Converter 1830-186 Plug & Play Quick Start

1830-182-H-9-20

Download
1830-185 Quick Start
1830 Series - TCP/IP Converter 1830-185 Quick Start

1830-181-H-8-20

Download
Wireless Tracker QS
1830 Series - 2.4G Wireless Tracker Quick Start

2358-067-E-10-14

Download
OWNER'S MANUALS
900 MHz Baseboard Kit

2333-065-11-18-J

Download
900 MHz Dual Repeater

2332-065-11-18-E

Download
900 MHz Tracker RF Kit

1470-065-11-18-E

Download
2334 VoIP/RS232 Kit

2334-065-G-10-20

Download
1815-566-A-3-22 VoIP Kit

1815-566-A-3-22

Download
1830 Series - Cellular Voice + Data Instructions

1800-065-1-19-H

Download
2358 Expansion Board

2358-065-7-19-E

Download
1818 Installation - Owner's Manual

1818Series with circuit board1842-010, REV D and higher. April 2002

Download
1838 Manual

1838-065-3-19-F

Download
How to Manuals
How to Give Programming Permissions for the Cloud
Download
Creating a Cloud User ID
Download
Grounding & Surge Protection

2006 Rev D

Download
VoIP Guidelines

VoIP_1-4-19

Download
Running RAM Software on MAC

RAM Software on a MAC

Download
Using Time Zones with Elevator Control

Elevator Control Time Zones

Download
Area Code Change

Use Import/Export to correct Resident Area Code

Download
1830 Series - Account Manager Software Manual V6.5

1835-066-Y-3-22

Download
Wireless Modem Assembly

1815-740

Download
Digital Phone and Modems

VoIP / MoIP Modem Issues White Paper

Download
ACCESSORIES MANUALS
TTY Add-on 1830 Series

1830-325-A-6-16

Download
Cellular Antenna

1514-066-A-7-19

Download
Test Kit 900 MHz

1467-065-B-5-19

Download
900 MHz Baseboard Kit

2333-065-11-18-J

Download
900 MHz Dual Repeater

2332-065-11-18-E

Download
900 MHz Tracker RF Kit

1470-065-11-18-E

Download
1830 Series - 2.4G Tracker Expansion Test Kit

2369-065-A-8-15

Download
1830 Series - 2.4G Dual Repeater

2372-065-F-5-18

Download
1830 Series - RS232-RS422 Extender Kit 1830-190

1830-183-B-3-16

Download
1830 Series - Wi Fi Spectrum

Wireless Spectrum 10-14

Download
1830 Series - 2.4G Single Channel Repeater

2364-065-E-11-14

Download
1830 Series - 2.4G Wireless Baseboard Kit

2361-065-D-10-14

Download
1830 Series - 2.4G Tracker RF Kit

1489-065-D-10-14

Download
Instructions for 1815-039 Converter
Download
1800 Series / 1830 Series - 1812-147 Color Camera Kit

1812-148-N-3-20

Download
1879-080 High Voltage Surge Suppressor

1879-065-E-4-12

Download
Low Voltage Surge Suppressor

1878-065-B-1-11

Download
1877-010 Phone Line Surge Suppressor

1877-065-B-1-11

Download
Wiring Instructions for Isolation Transformers

1830-160-A-12-06

Download
1830 Series - RS232 to RS422 Conversion Kit 1508-055

1815-706-C-5-16

Download
1830 Series - 2351-010 Tracker Expansion Boards

Instructions for 2351-010.

Download
1830 Series - 2348 Elevator Control Board

2348-065-E-10-11

Download
SOFTWARE VIDEOS
DKS Training Workshops and Seminars
Watch Video
DKS Remote Station Tech Tip Videos (Playlist)
Watch Video
Manual Programming of DKS Devices Videos (Playlist)
Watch Video
DKS Cloud Programming Tech Tip Videos (Playlist)
Watch Video
DKS Relay Control (For Property Managers)
Watch Video
DKS Software Videos (Playlist)
Watch Video
DKS Cellular Telephone Entry: Installs in 4 Easy Steps
Watch Video
DKS 32 Remote/Desktop Account Manager Tech Tip Videos (Playlist)
Watch Video

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Architects | Specifiers Downloads

Literature
1838 Multi-Door | Literature

Rev 11-20

Download
View Online
900 Mhz Wireless Expansion | Literature

Rev 6-20

Download
View Online
Cellular | Literature

Rev 12-20

Download
View Online
Cloud & Desktop Account Manager Programming & Software | Brochure

Rev 2-23

Download
Elevator Control | Literature

Rev 3-21

Download
View Online
Internet Connection Options | Brochure

Rev 2-23

Download
3 Part Specifations
1838 3-Part

Revised 10-23

Download
Access Plus 3-Part

Revised 12-17

Download
CAD
This product does not currently have any CAD files
3D Models
1838 3-D Models
Download
IPB
1838 IPB

Rev 6-17

Download
Planning

DoorKing is a registered Continuing Education System provider for the American Institute of Architects.
DKS offers comprehensive help with System design considerations and equipment layouts. We offer assistance whether your application calls for complex Access Control Systems, or just a single door or automated vehicular gate-controlled entry point.

SYSTEM PLANNING CONSULTATION
DKS assists Architects, Engineers, and Consulting Specifiers with CAD drawings, System planning, and 3-part specifications. We will be happy to assist with design and layout parameters for your automated Vehicular Gate and Access Control System requirements.  For assistance, please contact George M. Hendrix, Business Development Manager at 678-230-4162 or email George.

LUNCH & LEARN SESSIONS
To schedule a Lunch & Learn (webinar or in-person) on Automated Vehicular Gate design guidelines that help prevent accidents and injury, and to be sure your design is in compliance with industry safety standards and International Building Codes, please contact Allen Wright, Business Development Manager at 310-489-4875 or email Allen. 

Arcat
Sweets Network

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All Product Documenation

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