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Technical Support | Documents & Downloads

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1838 Telephone Entry System

1838 Access Controller

Below you will find a variety of documents to address installation and troubleshooting questions, software availability, video tutorials, and more.

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Tech Support Downloads

SOFTWARE
Cloud Account Manager Programming

Simply log into your Cloud Account Manager through any internet browser using any computer, tablet, or smartphone with an internet connection and you’re ready to start adding residents, making changes to access credentials, view access point activity, and more.
View All Cloud Videos
Cloud FAQs

Remote Account Manager

RAM software for 1833, 1834, 1835, 1837, 1838. Download the latest version of 6.5.a
This is just the standard Vista-and-up installer, as we’re no longer supporting XP.  It includes the new 6.5 PDF documentation.
You must back up and uninstall your existing version before installing version 6.5.

Remote Account Manager Software — Updating the Software

Caller ID App

Allows you to create a contact for your DKS Entry System with a meaningful-to-you name, helping you easily identify guest calls from your Entry System.

Relay Control App

Allows you to easily create a meaningful-to-you name for your DoorKing Entry System in your phone contacts for quick identification
of calls.

SOFTWARE MANUALS
Cloud & Desktop Account Manager Programming & Software | Brochure
Creating a Cloud User ID
How to Give Programming Permissions for the Cloud
Internet Connection Options | Brochure
User’s Manual V6.2
User’s Manual V6.3 Rev M
QUICK START GUIDES
900M Tracker QS
900 MHz Wireless Tracker Quickstart

2333-066-11-18-F

1830-186 Plug & Play Quick Start
1830 Series - TCP/IP Converter 1830-186 Plug & Play Quick Start

1830-182-H-9-20

1830-185 Quick Start
1830 Series - TCP/IP Converter 1830-185 Quick Start

1830-181-H-8-20

Wireless Tracker QS
1830 Series - 2.4G Wireless Tracker Quick Start

2358-067-E-10-14

OWNER'S MANUALS
900 MHz Baseboard Kit

2333-065-11-18-J

900 MHz Dual Repeater

2332-065-11-18-E

900 MHz Tracker RF Kit

1470-065-11-18-E

2334 VoIP/RS232 Kit

2334-065-G-10-20

1815-566-A-3-22 VoIP Kit

1815-566-A-3-22

1830 Series - Cellular Voice + Data Instructions

1800-065-1-19-H

2358 Expansion Board

2358-065-7-19-E

1818 Installation - Owner's Manual

1818Series with circuit board1842-010, REV D and higher. April 2002

1838 Manual

1838-065-3-19-F

How to Manuals
How to Give Programming Permissions for the Cloud
Creating a Cloud User ID
Grounding & Surge Protection

2006 Rev D

VoIP Guidelines

VoIP_1-4-19

Running RAM Software on MAC

RAM Software on a MAC

Using Time Zones with Elevator Control

Elevator Control Time Zones

Area Code Change

Use Import/Export to correct Resident Area Code

1830 Series - Account Manager Software Manual V6.5

1835-066-Y-3-22

Wireless Modem Assembly

1815-740

Digital Phone and Modems

VoIP / MoIP Modem Issues White Paper

ACCESSORIES MANUALS
TTY Add-on 1830 Series

1830-325-A-6-16

Cellular Antenna

1514-066-A-7-19

Test Kit 900 MHz

1467-065-B-5-19

900 MHz Baseboard Kit

2333-065-11-18-J

900 MHz Dual Repeater

2332-065-11-18-E

900 MHz Tracker RF Kit

1470-065-11-18-E

1830 Series - 2.4G Tracker Expansion Test Kit

2369-065-A-8-15

1830 Series - 2.4G Dual Repeater

2372-065-F-5-18

1830 Series - RS232-RS422 Extender Kit 1830-190

1830-183-B-3-16

1830 Series - Wi Fi Spectrum

Wireless Spectrum 10-14

1830 Series - 2.4G Single Channel Repeater

2364-065-E-11-14

1830 Series - 2.4G Wireless Baseboard Kit

2361-065-D-10-14

1830 Series - 2.4G Tracker RF Kit

1489-065-D-10-14

Instructions for 1815-039 Converter
1800 Series / 1830 Series - 1812-147 Color Camera Kit

1812-148-N-3-20

1879-080 High Voltage Surge Suppressor

1879-065-E-4-12

Low Voltage Surge Suppressor

1878-065-B-1-11

1877-010 Phone Line Surge Suppressor

1877-065-B-1-11

Wiring Instructions for Isolation Transformers

1830-160-A-12-06

1830 Series - RS232 to RS422 Conversion Kit 1508-055

1815-706-C-5-16

1830 Series - 2351-010 Tracker Expansion Boards

Instructions for 2351-010.

1830 Series - 2348 Elevator Control Board

2348-065-E-10-11

SOFTWARE VIDEOS
DKS Training Workshops and Seminars
DKS Remote Station Tech Tip Videos (Playlist)
Manual Programming of DKS Devices Videos (Playlist)
DKS Cloud Programming Tech Tip Videos (Playlist)
DKS Relay Control (For Property Managers)
DKS Software Videos (Playlist)
DKS Cellular Telephone Entry: Installs in 4 Easy Steps
DKS 32 Remote/Desktop Account Manager Tech Tip Videos (Playlist)

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Literature
1838 Multi-Door | Literature

Rev 11-20

900 Mhz Wireless Expansion | Literature

Rev 6-20

Cellular | Literature

Rev 12-20

Cloud & Desktop Account Manager Programming & Software | Brochure

Rev 2-23

Elevator Control | Literature

Rev 3-21

Internet Connection Options | Brochure

Rev 2-23

3 Part Specifations
1838 3-Part

Revised 10-23

Access Plus 3-Part

Revised 12-17

CAD
This product does not currently have any CAD files
3D Models
1838 3-D Models
IPB
1838 IPB

Rev 6-17

Planning

DoorKing is a registered Continuing Education System provider for the American Institute of Architects.
DKS offers comprehensive help with System design considerations and equipment layouts. We offer assistance whether your application calls for complex Access Control Systems, or just a single door or automated vehicular gate-controlled entry point.

SYSTEM PLANNING CONSULTATION
DKS assists Architects, Engineers, and Consulting Specifiers with CAD drawings, System planning, and 3-part specifications. We will be happy to assist with design and layout parameters for your automated Vehicular Gate and Access Control System requirements.  For assistance, please contact George M. Hendrix, Business Development Manager at 678-230-4162 or email George.

LUNCH & LEARN SESSIONS
To schedule a Lunch & Learn (webinar or in-person) on Automated Vehicular Gate design guidelines that help prevent accidents and injury, and to be sure your design is in compliance with industry safety standards and International Building Codes, please contact Allen Wright, Business Development Manager at 310-489-4875 or email Allen. 

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